Unified service management platform for the Digital enterprise
Deliver a consistent employee experience across business functions
Full-stack Enterprise Service Management
ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance. Available both on-premises and in the cloud, ServiceDesk Plus is the ideal choice for organizations looking for a scalable, secure, and extensible IT and enterprise service management solution with a proportionate ROI
Features
One-stop Customer Support Portal
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Features
Centralized & Automated IT Asset Management
AssetExplorer is an IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. It also provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts
Features
ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance. Available both on-premises and in the cloud, ServiceDesk Plus is the ideal choice for organizations looking for a scalable, secure, and extensible IT and enterprise service management solution with a proportionate ROI
Features
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Key Features
AssetExplorer is an IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. It also provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts
Features
Typical deployment setbacks
- Resistance to change as users accustomed to existing methods, slowing down adoption
- Inadequate training resulting capabilities not utilized to full potential, reducing ROI
- Limited integration with existing systems and processes
- Excessive customization leading to maintenance complexities
- Data migration from legacy systems affecting data integrity
- Not/limited compliance with security and regulatory requirements
- No clear KPIs for measuring implementation success
Our Value Proposition
Conducting thorough requirements gathering
Defining clear objectives & scope, and measuring performance
Engaging stakeholders early & often, and strategize implementation
Ensuring data quality & migration
Thoughtful customization & integration
Providing ongoing training & preventive maintenance
Implementation in phases aligning to objectives & security compliances
