Scalable, secure IT management solutions for managed service providers (MSPs)
Grow your MSP business with scalable and secure IT management solutions
Remote monitoring and management (On-premises)
RMM Central is an unified network monitoring and endpoint management for MSPs.It effectively manages and monitors every clients entire IT network. Discover, manage, monitor, and secure clients network devices with minimal resources and maximum return on investment.
Features
|
Get end-to-end visibility
into
clients' networks
|
Ensure 360-degree
|
|
Management and security
|
Proactively detect and deploy
|
|
Missing patches
|
Track all hardware and
software
in your network live
|
|
Control and troubleshoot
devices remotely
|
Receive real-time alerts and
manage faults in client networks
|
Unified endpoint management (On-Premises/Cloud)
Endpoint Central MSP is an endpoint management & security solution for MSP’s. It empowers the clients with streamlined endpoint management, fortified security, and real-time insights, all delivered through a top-notch service experience with a powerful, all-in-one solution
Features
|
Support and manage all major
|
OS flavors across endpoints
|
|
Automate patch deployment and
software distribution
|
Integrate with help desk
tools to
meet your SLAs faster
|
|
Track granular asset data for
hardware and software
|
Control and troubleshoot
devices remotely
|
|
Create baselines to manage
all
types of client environments
|
Deploy security
configurations to
all network endpoints
|
|
Generate custom reports and
individual customer bills
|
Enterprise service management (On-premises)
ServiceDesk Plus MSP is a full-stack service management for enterprises. It deploys a comprehensive help desk or service desk, complete with built-in account management, asset management, remote controls, and advanced reporting. Offers services and support to multiple clients with centralized controls thanks to the solution’s robust data segregation.
Features
|
Effectively troubleshoot
incidents
from every account
|
Manage client workstations
remotely
|
|
Implement changes in a
controlled, structured
environment
|
Centrally manage purchases
and contracts
|
|
Monitor business health using
a
unified MSP dashboard
|
Coordinate field staff and
assign
them to client locations
|
IT operations management (On-premises/Cloud)
OpManager MSP is a network performance monitoring solution to proactively monitor the performance, health, and availability of client’s networks with the solution’s out-of-the-box support for devices from multiple vendors and its compatibility with contemporary network technologies. It helps to manage multiple clients and cater to their diverse needs with customizations and automations. Site 24x7 is a remote monitoring for MSPs and CSP's to securely manage customers' front-end and back-end IT infrastructures remotely with the solution’s cloud monitoring, network monitoring, application performance monitoring, and end-user monitoring.
Key Offerings (OpManager MSP) / (Site 24x7)
|
Enhance network performance
and availability monitoring
|
Acquire comprehensive service
and VM health monitoring
|
|
Make fault management
foolproof
|
Generate insightful reports
on
network performance and health
Benefit from customizable
dashboards and widgets
|
|
Get vital multi-tenant
support
details
|
Implement essential
role-based
user management
|
|
Diagnose and troubleshoot
application bottlenecks
|
Optimize the digital customer
experience delivered by
single-page applications and
websites
|
|
Automatically initiate
remediation actions for alarm
events
|
Share custom dashboards and
reports with clients
Configure a white-labeled
customer porta
|
Identity and access management (On-premises)
PAM 360 is a complete privileged access security for enterprises to defend against privileged access misuse with our solution’s powerful access governance and contextual integrations with various IT services. It can centrally manage privileged access for the customers through a fully automated, policy-driven approach while achieving complete data segregation.
Key Offerings (OpManager MSP) / (Site 24x7)
|
Privileged account management
|
Secure remote access
provisioning
|
|
Just-in-time privilege
escalation
|
SSH key and SSL/TLS
|
|
certificate management
|
Privileged session management
|
|
DevOps and cloud security
|
Privileged user behavior
analytics
|
|
Comprehensive auditing and
reporting
|
Security information and event management (On-premises/Cloud)
Log 360 MSP is an unified SIEM solution for MSPs to deploy and scale centralized log management, threat analysis, and compliance management. It manages security and compliance for the clients, and provides threat detection and incident response in one convenient platform
Key Offerings:
|
Manage multiple customers
while offering data security, high
performance, fast deployment,
and role-based access controls
(RBACs).
|
Seamlessly manage multiple
customer profiles from a single
console without compromising
data security.
|
|
Cover extensive auditing and
reporting, forensic analysis,
threat detection, investigation,
and response (TDIR), security
analytics, and cloud security.
|
Simplify deployment,
configuration, and resource
management requirements of
customers, and gain value with
preconfigured modules.
|
|
Save on resource utilization
and
log storage costs by choosing
granular data retention policies
and storage space allocation for
each of your customers.
|
RMM Central is an unified network monitoring and endpoint management for MSP's.It effectively manages and monitors every clients entire IT network. Discover, manage, monitor, and secure clients network devices with minimal resources and maximum return on investment.
Features
Endpoint Central MSP is an endpoint management & security solution for MSP’s. It empowers the clients with streamlined endpoint management, fortified security, and real-time insights, all delivered through a top-notch service experience with a powerful, all-in-one solution
Features
ServiceDesk Plus MSP is a full-stack service management for enterprises. It deploys a comprehensive help desk or service desk, complete with built-in account management, asset management, remote controls, and advanced reporting. Offers services and support to multiple clients with centralized controls thanks to the solution’s robust data segregation.
Features
OpManager MSP is a network performance monitoring solution to proactively monitor the performance, health, and availability of client's networks with the solution’s out-of-the-box support for devices from multiple vendors and its compatibility with contemporary network technologies. It helps to manage multiple clients and cater to their diverse needs with customizations and automations. Site 24x7 is a remote monitoring for MSP's and CSP's to securely manage customer's front-end and back-end IT infrastructures remotely with the solution’s cloud monitoring, network monitoring, application performance monitoring, and end-user monitoring.
Key Offerings (OpManager MSP) / (Site 24x7)
PAM 360 is a complete privileged access security for enterprises to defend against privileged access misuse with our solution’s powerful access governance and contextual integrations with various IT services. It can centrally manage privileged access for the customers through a fully automated, policy-driven approach while achieving complete data segregation.
Key Offerings (OpManager MSP) / (Site 24x7)
Log 360 MSP is an unified SIEM solution for MSPs to deploy and scale centralized log management, threat analysis, and compliance management. It manages security and compliance for the clients, and provides threat detection and incident response in one convenient platform
Key Offerings (OpManager MSP) / (Site 24x7)
Typical deployment setbacks
- Hybrid IT environments with a mix of cloud-based and on-premises heterogeneous systems with diversified monitoring metrics increases onboarding complexity.
- Performance degraded as the infrastructure scales up.
- Limited integration with existing infrastructure like network security systems and identity and access management solutions.
- Excessive customization and over-engineering leading to maintenance complexities.
- IT staff are not adequately trained on how to use the tools effectively, leading to underutilization or misuse.
- No or limited compliance with industry regulations and data protection laws.
- Resource constraints including financial resources for licenses and infrastructure, skilled personnel for deployment and management.
Our Value Proposition
Conducting thorough requirements gathering
Defining clear objectives & scope, and measuring performance
Engaging stakeholders early & often, and strategize implementation
Ensuring data quality & migration
Thoughtful customization & integration
Providing ongoing training & preventive maintenance
Implementation in phases aligning to objectives & security compliances
